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Terms & Conditions

Booking & Payment Procedure For bookings the Procedure will be as follows.

  • Every Quotation has a unique booking id on the subject line e.g. UD-00000 or UI-0000.

  • Do not forget to put these unique booking ids on all the communication pertaining to the case / travel plan.

  • You will have to pass the booking to Heat Flexi Holidays (Quotation & Operations Division) on business@httipl.com with a
    CC to heatflexiholidays@gmail.com or fax it on +91 353 2503630 mentioning:

    • 1.  Itinerary name and number
    • 2.  Client’s name
    • 3. Exact Number of Passengers travelling with the breakup of Number of Adult & Rooms Required, Extra Person Sharing the room (EPSR), Child With Bed (CWB), Child No Bed (CNB) & Infant.
    • 4.  Arrival & Departure Date with details.
    • 5.  In case the above details are not in order, once confirmed any amendment will be treated as cancellation or attract NON WAIVER FEE of INR 5000.00 per amendment

  • HEAT FLEXI HOLIDAYS (Quotation & Operations Division) will get back to you with your booking reference number (FILE NUMBER), along with confirmations with the payments details in writing within 24 Hrs / 48 Hrs. In case you do not hear from us in 24 / 48 Hrs please re-send the query once again.

  • Before the EXPIRY OF TIME LIMIT, you are requested to deposit

    1. 1. Full payment IN CASH / CHEQUE, for those whose travel falls within D-35 during seasons (April, May, June, September, October, November & December) & D-15 during lean season (January, February, March, July, & August ).
    2. 2. Advance payment of INR 5000.00 per person or 25% of the total package cost (whichever is higher), for those, whose travel fall on D-36+ during season (April, May, June, September, October, November & December) & D-16+ during lean season (January, February, March, July, & August ).

  • Bank Details for payment deposit, RTGS or NEFT, is as follows:

    •    1. Name of the Bank : ICICI BANK LIMITED
       2. Bank Address : SEVOK ROAD, SILIGURI-734001
       3. Bank Contact No : +91 9163001926, Email – vinay.mishra@icicibank.com
       4. Name of the Beneficiary: HEAT FLEXI HOLIDAYS
       5. Address of the Beneficiary: Shiv Mahal, 34 Bidyasagar Road, Khalpara, Siliguri-734005, Darjeeling, W.B.
       6. Contact of the Beneficiary: +91 353 2504631| Fax - +91 353 2503630
       7. Email of the Beneficiary: business@httipl.com with a copy to accounts@httipl.com
       8. Account No : 020805002045
       9. Account Type : CURRENT ACCOUNT
    10. IFSC CODE : ICIC0000208
    11. Company PAN : AAACH9538B

  • In case the bank branch is not available locally, then the payments are to be forwarded to us through courier or post in form of DRAFT ONLY favoring HEAT FLEXI HOLIDAYS payable at SILIGURI. It is advisable that before couriering the draft, you send us the scan copy over email on business@httipl.com with a copy to accounts@httipl.com or fax it on +91 353 2503630 for approval.

  • After depositing the payments please fax (us on +91 353 2503630), the pay in slip with the FILE NUMBER against which the amount is deposited. You may also email us the particulars / scan copy of the pay-in-slips on business@httipl.com with a copy to accounts@httipl.com . Further please note in case you have deposited the payment & have not acknowledged on the above ID’s, the concerned / provider will Auto Release the accommodation booked on Time Limit on its expiry. In such a situation we will not hold ourselves responsible for the happening.

  • All payments are subjected to realization. On realization we will acknowledge you with the Receipt Number and cutoff date for the deposit of balance payment in full.

  • For those who have made part deposits will have to make the full payment before the expiry of the final cut off date into the Bank as per the details mentioned above.

  • Kindly be informed that, Heat does not have a policy of dealing in credit. For availing the service, full & final payment has to be realised into the account before the arrival of the guest.

  • Further please note incase the Full payment is not realized into our account 10 Days prior to arrival; the booking will be cancelled without any intimation / notice. Refund after charging cancellation, arising due to such happening will be returned through cheque / bank deposits in 7 working days.

  • On realization of final & full payment we will acknowledge the new receipt number with final confirmation over email / Fax. The receipt & Invoice in original will be sent to you through courier / post after completion of the tour / departure of the client.

  • In case you have deducted TDS (Tax Deducted at Source), we will request you to send us the Form 16A issued & favouring
    HEAT TRAVELS AND TOURS (INDIA) PRIVATE LIMITED,

    1. 1. CIN-U630440WB1999PTC090174,
    2. 2. PAN-AAACH9538B,
    3. 3. ADDRESS - Shiv Mahal, 34, Bidyasagar Road, Khalpara, Siliguri : 734005, Darjeeling, West Bengal, India,
    4. 4. CONTACT PHONE - +91 353 2504631
    5. 5. FAX - +91 353 2503630,
    6. 6. E-MAIL - business@httipl.com with a copy to accounts@httipl.com

  • On receipt of our final confirmation email, you are requested to issue, your service vouchers along with the FILE NUMBER written in the “booking confirmed by” column.

  • Don’t forget to mention the below on your service voucher:


Amendment

Any amendment on a booked tour will be treated as cancellation. However, minor amendments can be made on the payment of a amendment fee of INR 5000.00 plus the actual incurred due to the amendment, which will vary from case to case.